30 Day Money-Back Guarantee

We want you to be fully satisfied with every item that you purchase from www.gnc.com. If you are not satisfied with an item that you have purchased, you may return the item within 30 days from the order date for a full refund of the purchase price, minus the shipping, handling, gift wrap, or other charges.

The item must be returned, unused or used, in good condition, in original boxes (whenever possible), and with all paperwork and accessories to ensure full credit.

Our Standard Return policies do not apply to all items. For a list of exceptions to our Standard Return policies click here.


 

Holiday Return Policy

Purchases made 11/25/17 - 12/25/17 can be returned through 1/25/18. A refund will be offered for receipted returns. An exchange or gift card will be offered for non-receipted returns. Gift cards are non-refundable.


 

Returning an Item

The packing slip in your package will contain detailed instructions for returning an item. Here are the basic steps:

  • Please refer to your packing slip for return information.
  • Pack the item securely in the original package, if possible.
  • Enclose the bottom portion of the original packing list with the item. Be sure to keep the top portion of the packing list for your records. If you cannot send your packing list, please include your order number, billing name, and address with the item.
  • All products must be returned, unused or used, in good condition, in original boxes (whenever possible), and with all paperwork and accessories to ensure full credit.
  • All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
  • For your protection, we recommend that you use UPS or Insured Parcel Post for your return. Unless your packing slip directs you to ship an item to a different address (and if so, follow such directions), ship the return package to:

           GNC
           15A Avenue A
           Leetsdale, PA 15056-1304

  • Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse.
  • You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.

Our Standard Return policies do not apply to all items. For a list of exceptions to our Standard Return policies click here.


 

Returns of an online purchase to a GNC Retail Store

GNC guarantees satisfaction. If a customer is not pleased with any product we sell, we will offer a refund or exchange. All products are refundable/exchangeable within 30 days from the date of your order from GNC.com or payment made in a GNC Retail store with a valid sales receipt or GNC.com packing slip. Refunds/Exchanges must be processed when the customer presents the goods regardless of the GNC store where the product was originally purchased. Please note that Bill Me Later® purchases cannot be returned to a local GNC store. Please refer to your packing slip for return instructions.

POLICY

In order to better serve our customers, a Cash Refund and Exchange Refund policy has been established. Customers can return their purchase with a valid sales receipt and a valid photo ID within 30 days from the date or purchase.

Cash Refunds: Cash refunds are given on product purchased with cash and brought back, used or unused, within 30 days of the purchase date with a valid sales receipt and a valid photo ID within 30 days from the date or purchase.

Exchanges: If the customer returns non-opened, used or opened product, an exchange will be offered based on the amount paid (as shown on the sales receipt or GNC.com packing slip).


In the absence of a sales receipt or GNC.com packing slip, an exchange will be offered on any GNC brand product based on the lowest sale price or Member Price within the last 60 days.


Exchanges will be offered on GNC brand products within 30 days from the purchase date with or without a sales receipt.


No exchanges or refunds will be given on non-GNC brand items unless they are accompanied with a valid sales receipt.


Note: The exchanged product is to be the same retail price as that of the returned product. If the exchanged item is a higher price than the returned item, the customer will then be required to pay the balance due.

Merchandise Credit (GNC Gift Card): If the customer returns an unused, unopened, used or opened GNC product without a receipt and does not wish to process an exchange for a product, a GNC Gift Card will be issued. The GNC Gift Card will be issued for the product value as outlined in the Exchange policy. A return where the original payment was a GNC Gift Card will be issued another GNC Gift Card as a Merchandise Credit.

Credit Card: Credits will be issued to the original charge account when the product is returned within 30 days from the purchase date with a valid sales receipt or GNC.com packing slip. Cash refunds will not be given. In the case of a lost, stolen, or closed credit card, the customer must provide a letter (on letterhead) from their credit card company that states the account was closed in good faith. The letter and valid sales receipt or GNC.com packing slip must be presented at the store you are returning the products.

Check Refunds: If you paid by check, with a valid sales receipt, we will offer a cash refund ten business days after your purchase.

Debit Card: Debit card refunds will be issued as a cash refund within 30 days from the date of purchase with a valid sales receipt. Debit card refunds may also be issued to the original charged account if there is not sufficient cash available.

GNC MEMBERSHIP REFUND

GNC Memberships are non-refundable.

Bill Me Later® Purchases

Bill Me Later® purchases cannot be returned to GNC store locations, however, return instructions appear on your packing slip. Please follow these instructions in order to return your item that was purchased via Bill Me Later®.

*If the product came in a box or a container, you need to bring it along also in order to receive an exchange or a refund.


 

Damaged/Defective Items

If you receive a damaged or defective item, contact a Customer Service Representative within 30 days of delivery at 1-877-GNC-4700. Please supply the Representative with your order number and item number from your original confirmation e-mail. The Representative will also need your e-mail address and phone number. GNC.com will make every reasonable effort to replace the item in a timely manner. We cover shipping charges if there was damage to the item due to shipping.

If there is extensive damage to the packaging, contact a Customer Service Representative immediately at 1-877-GNC-4700. Please have your order number available when you contact the Customer Service Representative.


 

Return Exceptions

Our Standard Return policies do not apply to all items. Below are items that cannot be returned and cannot be refunded:

  • GNC Gift Cards
  • GNC Memberships