California Resident Privacy Policy

Virginia, Colorado, and Connecticut Privacy Statement

GNC Privacy Statement

Last Updated: November 11, 2023

This Privacy Statement describes what information GNC Holdings, LLC and its subsidiaries (“GNC”, “us”, “we”, “our”) collect from and about you, what we do with it, and how you can manage it.

This Privacy Statement is applicable where it’s posted, and applies to data and information collected through websites we own and/or operate (“GNC Websites”), all apps published by GNC (“GNC Apps”), all email newsletters published or distributed by GNC, all other interactive features and communications provided by GNC, and to any and all data and information provided by you to GNC at GNC stores, call centers, events, or promotions, and all data and information provided by you or collected through your membership in the GNC Loyalty Program, however accessed and/or used, that are operated by us, made available by us, or produced and maintained by us. The GNC Websites, GNC Apps, and other sources of information above are collectively referred to herein as the “GNC Outlets”.  

THIS PRIVACY STATEMENT DOES NOT APPLY TO FRANCHISEES OF GNC. OUR FRANCHISEES OPERATE THEIR OWN STORES AND WEBSITES AND MAY ENGAGE IN OTHER DATA COLLECTION AND USE PRACTICES OR MAY PARTNER WITH OTHER THIRD PARTIES WHO MAY TREAT YOUR DATA DIFFERENTLY OR USE OTHER TRACKING METHODS AND TECHNOLOGIES. WE DO NOT CONTROL THESE WEBSITES OR THE BUSINESS PRACTICES OF THESE FRANCHISEES. IF YOU HAVE A QUESTION ABOUT THE PRIVACY PRACTICES OF A GNC FRANCHISEE, YOU SHOULD CONTACT THAT FRANCHISEE DIRECTLY.

What Information We Collect:

We collect information from and about you when you make a purchase, obtain a subscription, complete a survey or participate in a promotion, attend or participate in a program, register through the GNC Outlets, upload content to a website or app, participate in a community, or provide your e-mail address. We may also collect other pieces of your information, such as tracking and usage information about your location, demographics, and general use of the GNC Outlets.

The type of information we collect from and about you when you register on or use our GNC Outlets include:

  • Your name, address, telephone number, birthdate, and email address.
  • Credit or debit card information.
  • Loyalty Program Membership number and expiration date.
  • Passwords and usernames associated with our GNC Outlets and/or to authenticate your participation in a program or purchase of goods or services.

In addition, when you interact with the GNC Outlets, we may collect additional information from and about you, including:

  • Demographic data such as age, gender, and five digit zip code.
  • Device information about your computer, browser, mobile device, or other device that you use to access certain of the GNC Outlets. This information may include IP address, geolocation information, unique device identifiers, browser type, browser language, and other transactional information.
  • Analytics and usage information about your use of the GNC Outlets.
  • Additional “traffic data” and log files such as time of visit, date of visit, software crash reports, session identification number, access times, and referring website addresses.
  • Other information regarding your visits to and use of the GNC Outlets.
Collection of Your Source IP Address/Location Information

We may collect and store location information about you associated with your account that you volunteer on or at a GNC Outlet or enable to be collected through certain of the GNC Outlets on your device. Except for the collection of your source IP address which may disclose the location of your device at the time you access the GNC Outlets, we do not collect any location information that you do not volunteer or enable.

Collection of Information Through Social Media Platforms or Using Your Social Media Logon

When you interact with any GNC page or account on a social media platform, including, but not limited to, Facebook, Twitter, Tumblr, LinkedIn, YouTube, Instagram, or Pinterest, we may collect the information that you make available to us on that page or account including your account ID or “handle.” However, we will comply with the privacy policies of the corresponding social media platform and we will only collect and store such personal information that we are permitted to collect by these social media platforms. If you publish your social media profile to GNC, we may collect information that you make available as part of that profile.

Collection of Information From Other Sources

We also may collect information about you that we may receive from other sources to, among other things, enable us to verify, update information contained in our records and to better customize the GNC Outlets for you. We may also collect your information from credit reporting agencies to, for example, determine your creditworthiness, credit score, and credit usage, in accordance with applicable laws.

Collection of Information Through Surveys, Sweepstakes and Promotions

From time to time, we may provide you with the opportunity to participate in surveys, sweepstakes or other promotions through the GNC Outlets, which might be sponsored or conducted by us or a third party. If you participate, we will request certain information from you. Participation in these sweepstakes and promotions is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information. If there is a third-party sponsor involved please make sure to review that party's privacy policy.

Collection of Third Party Information Through Tell-A-Friend Feature

We may from time to time conduct a referral service to introduce people you know to our GNC Outlets. If you choose to use our referral service to tell someone about our GNC Outlets or a discount on the GNC Outlets, we will ask you for your contact’s name and email address. We will automatically send your contact a one-time email inviting him or her to visit one or more of the GNC Outlets. We store this information for the purpose of sending this one-time email and tracking the success of our referral program. Your contact may contact us at customer-service@gnc-hq.com to request that we remove this information from our database.

How We Use Your Information

You can browse our GNC Websites, download our GNC Apps, pay with cash at a store, or use certain of our other GNC Outlets without telling us anything personal about yourself. But we need some information about you to do many things on or at the GNC Outlets. For example, we can’t ship your order if we don’t know your address.

Below is a list of ways we may use your information, depending on the circumstances:

  • Process a purchase made online or with a credit card in store.
  • Process a return or exchange of a previously purchased item.
  • Assist you with questions about products, delivery, billing or other issues.
  • Register you for an account on our GNC Outlets or for a GNC event.
  • Facilitate an easier, customized online or in-store experience when you register on our GNC Outlets or give us your preferences.
  • Improve product offerings or services in your area or in-store.
  • Send email receipts, order confirmations and delivery confirmations.
  • Send customized mailings and emails with special offers, information and notices.
  • Provide benefits and content for Loyalty Program members.
  • Enable posting and follow-up of customer comments, reviews and suggestions.
  • Confirm your identity to help prevent fraud or theft.
  • Facilitate your participation in communities, forums, or other areas where you contribute content, reviews, or other feedback.
  • Administer your participation in a contest, sweepstakes, survey, or other event.
  • Evaluate, improve and administer our services, products and programs.
  • Utilize services administered or hosted by one of our contracted service providers or in-store associates.
Use of Your Location Information

We may use your location information to:

  • Personalize content on or in the GNC Outlets, including providing you reports, recommendations and feedback based on your preferences.
  • Optimize or improve our products, services and operations.
  • Detect, investigate, and prevent activities that may violate our policies or be illegal.
  • Perform statistical, demographic, and marketing analyses of users of the GNC Outlets, and interactive communications and their purchasing patterns as well as targeted communication via our mobile devices.
Combination of Your Information

We may use your information gained from one of the GNC Outlets on or in other GNC Outlets or elsewhere in our network of stores, distribution channels, websites, apps, and other interactive features, or in reports and analysis, all of which are owned and operated or franchised by GNC, and we may combine information gathered from multiple GNC Outlets into a single customer record or analysis or report. We may also use and/or combine information that we collect or receive from third party sources to enhance, expand, and check the accuracy of your customer records.

When We Share Your Information

Depending on the circumstances, we may disclose your information to: 

  • A delivery service (e.g. UPS, U.S. Postal Service) when a purchase or return is being shipped.
  • A contracted service provider (or an affiliate of a contracted service provider) in the administration or performance of any aspect of our business operation or GNC Outlets (e.g. payment processing, marketing, advertising, ad measurement, or related services).
  • Advertisers or other companies with whom we have a marketing relationship in order to send you information/offers that we believe will be of interest to you.
  • An affiliated business of GNC or GNC franchisee.
  • A business party to whom GNC or a GNC asset is sold, transferred or used as security, as part of that transaction.
  • Law enforcement officials or judicial authorities when required of GNC or any of our service providers. This includes: matters involving claims of personal or public safety; in response to a search warrant or other legally valid inquiry or order; a request by an investigative body in the case of a breach of agreement or contravention of law; in litigation involving GNC or a contracted service provider; or as otherwise required by law.
  • Appropriate persons in emergency situations as we determine reasonably necessary to protect and defend our rights or property, you, or any of our other customers, employees, agents, or users.
  • Appropriate persons or entities to assist in debt collection where you owe a debt to us.
  • Appropriate persons or entities in conjunction with fraud protection.
Accessing & Controlling Your Personal Information

Privacy Preferences / Opting Out:

You may change your marketing preferences or remove yourself from our mailing lists by clicking on the "unsubscribe" link in the footer of promotional emails, by e-mailing us at customer-service@gnc-hq.com or by contacting us at: GNC, Customer Service, 75 Hopper Place, Suite 501 Pittsburgh, PA 15222 or by phone at 1-877-GNC-4700.

Please allow sufficient time for your preferences to be processed. Please note, however, that you generally cannot opt-out of service-related announcements, e.g. if one of the GNC Outlets is temporarily suspended or if delivery of a product or service is delayed.

Additional Rights

Depending on where you live, you may have additional rights concerning your data. For more information, please see our California Resident Privacy Policy and Virginia, Colorado, and Connecticut Resident Privacy Policy.

Security of Your Information

Although no security is 100%, we maintain administrative, technical and physical safeguards consistent with applicable law to protect your information.

Secure Shopping:

When you place orders on or through the GNC Websites and Apps, all of your order information, including your card number and delivery address, is transmitted through the Internet using SSL technology, which encrypts your order information before transmitting it to our secure server. This is designed to prevent someone other than operators of the GNC Websites and Apps from capturing and viewing your information. If your web browser or device cannot support this level of security, you will not be able to order products through the GNC Websites and Apps. Nearly all current internet browsers and devices can support a secure connection. Visit your browser or device’s website to download a current version.

Passwords:

To provide you with an increased level of security, online access to your personal information is protected with a password that you select. We strongly recommend that you do not disclose your password to anyone. GNC will never ask you for your password in any unsolicited communication (including unsolicited correspondence, such as letters, phone calls or e-mail messages).

Use and Operation of Our GNC Outlets

Intended Site Use:

GNC Websites and the GNC Apps and any interactive features are not intended or designed to attract users under the age of 13. We do not collect information from any person we know to be under the age of 13. If you are under 13, we ask that you not send us any information.

Cookies:

The GNC Websites and interactive features use cookies so that we (1) know who you are, (2) can access your account information (stored on our computers) in order to deliver products and services, and (3) can personalize the GNC Websites according to your preferences. Cookies are also required in order for you to add multiple items to your shopping cart before checking out. You may set your web browser to notify you when you receive a cookie. However, if you do not accept cookies from the GNC Websites, you will limit the functionality of the GNC Websites.

We also use cookies to improve the performance of our advertising on other websites. Although you may not opt out of receiving online advertisements generally, you may control the collection of data on our websites that is used for interest-based GNC.com advertising during your visits to other websites.  We may use various services of third parties to collect and use anonymous information about your visits to and interactions with the GNC Outlets through the use of technologies such as cookies to personalize advertisements for goods and services. Some of these personalized advertisements will impact your experience on the GNC Websites and interactive features. To learn more, or to opt-out of receiving online display advertisements tailored to your interests by our third party partners, visit the Network Advertising Initiative at www.networkadvertising.org/choices.

Tracer Tags:

GNC Websites may also use a technology called tracer tags. These may also be referred to as Clear GIFs or Web Beacons. This technology allows us to understand which pages you visit on the GNC Websites. These tracer tags are used to help us optimize and tailor the GNC Websites for you and future visitors.

Do Not Track:

Our GNC Websites may, from time to time, collect information about your online activities, over time and across our different websites. When you use our GNC Websites, third parties may also collect information about your online activities, over time and across different internet websites, online or cloud computing services, online applications, or mobile applications. Some browsers support a “Do Not Track” feature, which is intended to be a signal to websites that you do not wish to be tracked across different websites you visit. Our GNC Websites do not currently change the way they operate based upon detection of a “Do Not Track” or similar signal. Because a “Do Not Track” compliance protocol has not yet been finalized, GNC’s information collection and disclosure practices, and the choices that we provide to customers, will continue to operate as described in this Privacy Statement, whether or not a Do Not Track signal is received.

Outside Links:

The GNC Websites, GNC Apps and GNC interactive features may include links to the websites of business partners, vendors and advertisers. These other sites and the information you submit to them are outside of our control. These websites may collect information about you and operate according to their own privacy practices, which may differ from those in this Privacy Statement. Consult that website's privacy policy for more information about their practices and policies.

Flashtalking Tags:

GNC uses the Flashtalking platform for ad creation and delivery, device recognition, and advertising campaigns analysis applying both cookie-based and cookie-less technologies to identify and connect devices. Learn more about Flashtalking's use of data and your choices in their Consumer Privacy statement.

How Long Do We Keep Your Information?

We keep your information for so long as is necessary in accordance with the purposes for which it was collected, our business needs, our legal and regulatory obligations, or for other notified purposes. We base our criteria in determining appropriate retention periods on regulatory and legal requirements, contractual requirements, business needs, and the expectations of you.

Google API Services User Data Policy

GNC App's use and transfer to any other app of information received from Google Accounts will adhere to Google API Services User Data Policy, including the Limited Use requirements.

Assignment

We may change our ownership or corporate organization while providing the GNC Outlets. We may also sell certain assets associated with the GNC Outlets. As a result, please be aware that in such event we may transfer some or all of your information to a company acquiring all or part of our assets or to another company with which we have merged. Under such circumstances we would, to the extent possible, require the acquiring party to follow the practices described in this Privacy Statement, as it may be amended from time to time. Nevertheless, we cannot promise that an acquiring company or the merged company will have the same privacy practices or treat your information the same as described in this Privacy Statement.

Policy Changes and Getting More Information

From time to time, we may modify or amend this Privacy Statement in order to comply with new laws or regulations or to reflect changes in our business practices. Any changes in our policies will be communicated on this page. Changes may be made at any time, without prior notice. However, we may post a notice on or in the relevant GNC Outlets or send an email describing any changes.

If you have any questions about our handling of Personal Information, you may e-mail us at: customer-service@gnc-hq.com, call us toll-free at 1-877-GNC-4700 or send correspondence to:

GNC Customer Service 75 Hopper Place, Suite 501, Pittsburgh, PA 15222

GNC Privacy Statement – EU Residents

This policy is applicable to residents and individuals located in the European Union.

Your privacy is as important to us as it is to you! We treat the information you provide us (such as your name or email – aka "Personal Data" as further defined below) with the highest level of integrity and responsibility. This statement describes what we collect, what we do with it and how you can manage it, plus some information about how the site operates and the security safeguards we have in place.

The policies below are applicable to Personal Data collected through GNC websites (including any versions optimized for viewing on a wireless or tablet device) (“GNC Websites”), all apps published by GNC (“GNC Apps”), all email newsletters published or distributed by GNC, all other interactive features and communications provided by GNC, and to any and all Personal Data provided by you to GNC at GNC stores, call centers, events, or promotions, and all Personal Data provided by you or collected through your membership in the GNC Loyalty Program (“GNC Programs”)(collectively, “GNC Outlets”), however accessed and/or used, that are operated by us, made available by us, or produced and maintained by GNC Holdings, LLC, 75 Hopper Place, Suite 501, Pittsburgh, PA 15222, USA (collectively “GNC” or “we”, “us”, or “our”).  THESE POLICIES DO NOT APPLY TO FRANCHISEES OF GNC.  OUR FRANCHISEES OPERATE THEIR OWN STORES AND WEBSITES AND MAY ENGAGE IN OTHER DATA COLLECTION AND USE PRACTICES OR MAY PARTNER WITH OTHER THIRD PARTIES WHO MAY TREAT YOUR DATA DIFFERENTLY OR USE OTHER TRACKING METHODS AND TECHNOLOGIES.  WE DO NOT CONTROL THESE WEBSITES OR THE BUSINESS PRACTICES OF THESE FRANCHISEES.  IF YOU HAVE A QUESTION ABOUT THE PRIVACY PRACTICES OF A GNC FRANCHISEE, YOU SHOULD CONTACT THAT FRANCHISEE DIRECTLY. 

By using our GNC Outlets, you are accepting the practices described in this Privacy Statement.  If you do not agree to the terms of this Privacy Statement, please do not use the GNC Outlets and/or supply us with your Personal Data.  We reserve the right to modify or amend the terms of this Privacy Statement from time to time. We will provide you with specific notice of the modifications or amendments, particularly if we intend to apply the modifications or amendments to this Privacy Statement retroactively or to Personal Data already in our possession. Your continued use of the GNC Outlets following the posting of changes to these terms will mean you accept those changes. 

1. What Data We Collect and How We Use It:

You can browse our Websites, download our App, pay with cash at a store, or use certain of our other GNC Outlets without telling us anything personal about yourself. But we need some information from you to do many things on or at the GNC Outlets. Therefore, we may collect various types of information from you in conjunction with your use of the GNC Outlets, including Personal Data.  Personal Data is information that can directly or indirectly identify you.  Such Personal Data is information that you may supply to us, as described more fully below, i.e., when you make a purchase, obtain a subscription, complete a survey or participate in a promotion, attend or participate in a program, register on the GNC Outlets, upload content to a website or app, participate in a community, or provide your e-mail address. 

In order to provide you with the best customer experience, we occasionally ask you to tell us a little about yourself. 

1.1 Registration

The type of Personal Data we may collect when you register on our GNC Outlets, check out online or pay at the register may include the following:

  • Your name, address, telephone number, and email address.
  • Passwords and usernames associated with our GNC Outlets.

We collect and process this Personal Data to perform administrative services to provide you with the respective underlying services (e.g. faster purchasing process), facilitate an easier, customized online or in-store experience and facilitates your participation in communities, forums, or other areas where you contribute content, reviews, or other feedback.

The legal basis for the processing is the performance of a contract.

We will retain this Personal Data for as long as you use our services, (e.g. purchase via our Outlets.)

1.2 Loyalty Programs

The type of Personal Data we collect when you subscribe to one of our GNC Outlets as a GNC Loyalty Program member may include the following:

  • Your name, address, telephone number, birthdate, and email address.
  • Loyalty Program Membership number.
  • Passwords and usernames associated with our GNC Outlets.

We collect and process this Personal Data to perform administrative services to provide Loyalty Program members with the respective underlying services (e.g. faster purchasing process), facilitate an easier, customized online or in-store experience, with customized mailings and email sand special offers, information and notices.

We will retain this Personal Data for as long as you use our services, (e.g. remain a Loyalty Program member.)

1.3 Purchases

The type of Personal Data we collect when you check out online or pay at the register on our GNC Outlets may include the following:

  • Your name, address, telephone number, and email address.
  • Credit or debit card information.
  • Loyalty Program Membership number.
  • Passwords and usernames associated with our GNC Outlets and/or to authenticate your participation in a program or purchase of goods or services.

We collect and process this Personal Data to process a purchase made online or with a credit card in a store, to process a return or exchange a previously purchased item, send email receipts, order confirmations and delivery confirmations.

The legal basis for the processing of this Personal Data is the performance of a contract.

We will retain this Personal Data for three years from the date of your last purchase.

1.4 Websites, apps and interactive communications

When you interact with the GNC Outlets, we may collect and process certain data. For the GNC Outlets that are our websites, interactive communications, or apps, our servers may automatically keep an activity log of your use of our GNC Outlets. Generally, we collect and store the following categories of data that may be considered Personal Data:

  • Demographic data such as age, gender, and five-digit zip code.
  • Device information about your computer, browser, mobile device, or other device that you use to access certain of the GNC Outlets. This information may include IP address, geolocation information, unique device identifiers, browser type, browser language, and other transactional information.
  • Analytics and usage information about your use of the GNC Outlets.
  • Additional “traffic data” and log files such as time of visit, date of visit, software crash reports, session identification number, access times, and referring website addresses.

We collect and process this Personal Data to evaluate, improve and administer our services, products and programs.

The legal basis for the processing of this Personal Data is your consent.

We will retain this Personal Data for as long as you show interest in our services (e.g. by surfing on our website) or until you withdraw your consent.

1.5 Newsletters, Offers and Marketing Communications

We collect your e-mail address when you sign up to receive our news, offers and other marketing communications.

We collect and use that Personal Data to send you GNC news and marketing communications.

The legal basis for the processing of this Personal Data is your consent. You may withdraw your consent to receive such information, change your marketing preferences, or remove yourself from our mailing lists by clicking on the "unsubscribe" link in the footer of promotional emails, by e-mailing us at customer-service@gnc-hq.com or by contacting us at: GNC, Customer Service, 75 Hopper Place, Suite 501, Pittsburgh, PA 15222 or by phone at +1 (877) GNC-4700. Please note, however, that you generally cannot opt-out of service-related announcements (e.g if delivery of a product or service is delayed.)

We will process this Personal Data for as long as you show interest in our services and newsletters or until you withdraw your consent. If you have not shown interest in our services for more than three years, we will delete this Personal Data.

1.6 Collection of Personal Data Through Social Media Platforms or Using Your Social Media Logon

When you interact with any GNC page or account on a social media platform, including, but not limited to, Facebook, Twitter, Google+, Tumblr, LinkedIn, YouTube, Instagram, or Pinterest, we do not collect the Personal Data that you make available to us on that page or account. However, the social media platform or another third-party may collect your Personal Data through plug-in information. You should refer to the privacy policy for the respective social media platform for additional information.

1.7 Customer Service

When you contact our customer service you may provide us with your name, email address, information on your request and optionally with your telephone number.

We collect and process this Personal Data to assist you with questions about products, delivery, billing or other issues.

The legal basis for processing this Personal Data is the performance of a contract or quasi-contract.

We retain this Personal Data for six years.

1.8 Transfer and Combination of Your Personal Data

We use the information from one of the GNC Outlets on or in other GNC Outlets or elsewhere in our network of stores, distribution channels, websites, apps, and other interactive features, or in reports and analysis, all of which are owned and operated or franchised by GNC, and we may combine information gathered from multiple GNC Outlets into a single customer record or analysis or report. We also use and/or combine information that we collect or receive from third party sources to enhance, expand, and check the accuracy of your customer records. This information is provided to data vendors for the purposes of administering the Loyalty Programs, fulfilling customer orders, and providing customer service.

The basis for the processing of your personal data is the performance of a contract or quasi contract.

2. How Do We Share Your Personal Data:

We do not disclose any of your Personal Data collected by us to any companies except (a) to GNC’s parent, subsidiaries, or related entities or (b) to GNC franchisees or their parent, subsidiaries or related entities or (c) as otherwise disclosed in this Privacy Statement. In no event will we sell or rent your Personal Data as part of a customer list or similar transaction. When Personal Data is shared with a third party, that party is instructed to use your Personal Data only to the extent necessary to perform their contracted functions. They are instructed to maintain the security of your Personal Data. Where your Personal Data is transferred to third parties that do not provide for an adequate level of data protection, there are appropriate safeguards in place, namely a combination of standard contractual clauses and Privacy Shield. Sharing excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties. 

We may share your Personal Data with:

2.1 Our service providers

We share your Personal Data with the following data processors (i.e. service providers that help us to perform the above tasks):

  • A contracted service provider (or an affiliate of a contracted service provider) in the administration or performance of any aspect of our business operation or GNC Outlets
  • Advertisers or other companies with whom we have a marketing relationship in order to send you information/offers that we believe will be of interest to you based on your consent.
  • Appropriate persons or entities in conjunction with fraud protection.
2.2 Other Recipients

We share your Personal Data with the following third parties that process your data for their own purposes (i.e. these third parties are not processors; they rather use your Personal Data because they have an own interest). We will inform you about such disclosures in case they are necessary:

  • Payment processors such as PayPal.
  • A delivery service (e.g. UPS, U.S. Postal Service) when a purchase or return is being shipped.
  • Law enforcement or other agencies if we are required to do so by law, or by a warrant, subpoena or court order to disclose your Personal Data, or as otherwise required or admissible (e.g. for claims) by law.
  • A business party in case of transactions of GNC assets, where permitted by law.
  • Appropriate persons in emergency situations as we determine reasonably necessary to protect and defend our rights or property, you, or any of our other customers, employees, agents, or users.
  • Appropriate persons or entities to assist in debt collection where you owe a debt to us.
3. Your Rights

If certain requirements are fulfilled, you have the following rights:

  • Obtain from us confirmation as to whether or not we process Personal Data from you and, where that is the case, access to your Personal Data;
  • Rectification of inaccurate Personal Data;
  • Erasure of Personal Data;
  • Objection to the processing of Personal Data;
  • Restriction of processing of Personal Data; and
  • Portability of Personal Data - receive the Personal Data you have provided to us in a structured, commonly used and machine-readable form and transmit those data it to another data controller.

Also, where our processing of your Personal Data is based on your consent, you may withdraw consent at any time for the future. Please note that withdrawing your consent will not affect the lawfulness of the processing before the withdrawal.

To make a Data Subject Rights Request, contact us via:

  •  visit https://privacy.gnc.com/consumer/index, or
  • Post: GNC Live Well Ireland, Unit F3 Nutgrove Office Park, Rathfarnham, Dublin 14 Ireland

You may lodge a complaint with the competent supervisory authority if you think that the processing of Personal Data by us infringes data protection laws.

For additional information: https://ec.europa.eu/info/law/law-topic/data-protection/reform/rights-citizens_en

3.1 Cookies:

The GNC Websites and interactive features use cookies so that we (1) know who you are and (2) can personalize the GNC Websites according to your preferences.

3.1.1 What are cookies?

Cookies are text files that are downloaded to and stored on your device when you surf the internet (e.g. smartphone or computer), whenever you access a website. Cookies can store a variety of information.

There are basically two types of cookies:

Persistent cookies - these cookies are stored on your device until you delete it or until its lifespan expires.

Session cookies - these cookies are temporary and are deleted once you close your browser.

Cookies help to improve your user experience when using the GNC Outlets by remembering your preferences and providing you with relevant information. You can learn more about cookies at www.allaboutcookies.org and www.youronlinechoices.eu.

3.1.2 Categories of cookies

Strictly Necessary means the cookies are essential for the provision of the site and any requested services (e.g. purchases), but do not perform any additional or secondary function. If these cookies are enabled, not all functions are available and your website experience might be impaired.

Performance Cookies are those that provide statistical information on site usage (i.e. web analytics.)

Functionality Cookies These cookies allow the provision of better functionality and personalization, as they store your preferences. If you enable these cookies, some or all of these functions may not work properly.

GNC uses the following functional cookies:

Provider Cookie Name
Salesforce - Session Id JSESSIONID
Order Groove - Session Id og_session_id
Google Analytics .ga

Targeting/Advertising Cookies are used to create profiles or personalize content (e.g. advertisement based on your interests.)

3.1.3 How do we use cookies?

Any pages on the GNC Websites where you are prompted to log in or that are customizable require you to accept cookies. Cookies are also required in order for you to add multiple items to your shopping cart before checking out. You may set your Web browser to notify you when you receive a cookie. However, if you do not accept cookies from the GNC Websites, you will limit the functionality of the GNC Websites.

Cookies also enable personalization of your experience on the Mobile Messaging Service (e.g., sending you personalized text messages such as shopping cart reminders).

We may use various services of third parties to collect and use anonymous information about your visits to and interactions with the GNC Outlets through the use of technologies such as cookies to tailor advertisements for goods and services. Some of these advertisements will impact your experience on the GNC Websites and interactive features. To learn more, or to withdraw consent for receiving online display advertisements tailored to your interests by our third-party partners, visit the Network Advertising Initiative at www.networkadvertising.org/choices.

Outside Links:

This Privacy Statement only applies to GNC Outlets. The GNC Websites, GNC Apps and GNC interactive features may include links to the websites of business partners, vendors and advertisers. These other sites and the information you submit to them are outside of our control. These websites may collect Personal Data about you and operate according to their own privacy practices, which may differ from those in this Privacy Statement. Consult that website's privacy policy for more information about their practices and policies.

3.1.4 Collection of Your Source IP Address/Location Data

We may collect and store location data about you associated with your account on or at a GNC Outlet or enable to be collected through certain of the GNC Outlets on your device.

We collect and process this Personal Data to improve product offerings or services in your area or in-store. Further, we use your location data specifically to:

  • Personalize content on or in the GNC Outlets, including providing you reports, recommendations and feedback based on your preferences.
  • Optimize or improve our products, services and operations.
  • Perform statistical, demographic, and marketing analyses of users of the Website, App, and interactive communications and their purchasing patterns as well as targeted communication via our mobile devices.

The legal basis for the processing of this Personal Data is your consent.

We will retain this Personal Data for as long as you show interest in our services (e.g. by visiting our stores or using our apps) or until you withdraw your consent.

3.1.5 Google Analytics

We use Google Analytics, which is a web analytics service from Google Inc. Google Analytics drops a cookie on your device to recognize you on an anonymous basis, once you return to a specific website. Google uses the information received from the cookie to store a profile of the pages you have accessed within a session.

You may refuse the collection of your data by this cookie by downloading and installing the following browser plug-in: https://tools.google.com/dlpage/gaoptout?hl=en

Further information on this cookie is available under https://policies.google.com/privacy?hl=en.

Assignment

We may change our ownership or corporate organization while providing the GNC Outlets. We may also sell certain assets associated with the GNC Outlets. As a result, please be aware that in such event we may transfer some or all of your Personal Data to a company acquiring all or part of our assets or to another company with which we have merged. Under such circumstances we would, to the extent possible, require the acquiring party to follow the practices described in this Privacy Statement, as it may be amended from time to time. Nevertheless, we cannot promise that an acquiring company or the merged company will have the same privacy practices or treat your Personal Data the same as described in this Privacy Statement.

Policy Changes and Getting More Information; Our Local Representative in Europe

From time to time, we may modify or amend this Privacy Statement in order to comply with new laws or regulations or to reflect changes in our business practices. Any changes in our policies will be communicated on this page. We may also post a notice on or in the relevant GNC Outlets or send an email describing any changes.

If you have any questions about our handling of Personal Information, you may e-mail us at: customer-service@gnc-hq.com or send correspondence to:

GNC
Customer Service
75 Hopper Place, Suite 501
Pittsburgh, PA 15222

California Resident Privacy Policy

Effective Date: July 1, 2023
Definitions
  • Personal information. Information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to you or your household.
  • Sensitive personal information. Social security number, driver’s license number, state identification card, passport number, account log-in and password, financial account and password, debit or credit card number and access code, precise geolocation information, race, ethnic origin, religious or philosophical beliefs, union membership, the content of your mail, email or texts other than those communications with us, genetic data, biometric information, health information, and information that concerns your sex life or sexual orientation.
  • Sell, sale, or sold. Selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or other means, your personal information to a third party for money or other valuable consideration.
  • Share, shared, or sharing. Sharing, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or other means, your personal information to a third party for cross-context behavioral advertising, whether for monetary or other valuable consideration.
Your Rights

To process any request below, we must be able to verify your identity. In order to do so, you must provide the information we request as part of the verification process, such as your contact information and an additional identifier based on your relationship with us. Please note, you can designate an authorized agent to make the below requests on your behalf. When you use an authorized agent, you must provide the authorized agent with written permission to do so, and, in certain circumstances, we may ask you to verify your own identity directly with us. We may deny a request from an authorized agent that does not submit proof that they have been authorized by you to act on your behalf.

To submit any of the requests below, you may visit https://privacy.gnc.com/consumer/index.
If you need further assistance, contact Customer Service via email at customer-service@gnc-hq.com or by contacting us at: GNC Customer Service, 75 Hopper Place, Suite 501, Pittsburgh, PA 15222 or by phone at 1-877-GNC-4700.

  • Right to Know. You have a right to request that we disclose, up to two times per year, what personal information we’ve collected about you.
  • Right to Delete. You have a right to request deletion your personal information, subject to certain exceptions.
  • Right to Correct. You have a right to ask that we correct the personal information we have about you, subject to certain exceptions.
  • Right to Opt-Out of the Sale or Sharing of Your Personal Information. You have a right to opt-out of the sale or sharing of your personal information. You may exercise this right through the submission process above.
  • Right to Non-Discrimination. You have a right to exercise the above rights without being discriminated against.
Notice of Collection

 

Collection of Sensitive Personal Information

Several of the categories of personal information described above in What Information We Collect may include sensitive personal information, including:

  • Basic Identifying Information. Several pieces of information under this category may be considered sensitive personal information, including your social security number, driver’s license number, or state identification number, where applicable.
  • Demographic Information. Information such as that about your race, ethnicity, gender expression, gender identity, and sexual orientation may be considered sensitive personal information.
  • Financial Information. Information such as your account login and password, bank account number and access code, and credit card and debit card number and access code may be considered sensitive personal information.
Notice of Disclosure for a Business Purpose

To learn more about the categories personal information we have disclosed for a business purpose, and the categories of third parties with whom we’ve disclosed such information, please see When We Share Your Information? above.

Notice of Sale and Sharing

We “sell” and “share” your personal information through the use of certain third-party tools on our GNC Websites and GNC Apps, including those relating to analytics and advertising. Specifically, we make available certain of your online identifiers and other persistent online identifiers with advertising, analytics, and marketing partners that may be considered a “sale” or “sharing” of your personal information, as defined under California law. We don’t sell or share the personal information or sensitive personal information of any California resident who is 16 years or younger. No mobile information will be sold or shared with third parties/affiliates for marketing/promotional purposes.

Notice of Use of Sensitive Personal Information

We do not use California resident sensitive personal information for any purpose other than is permissible under the CCPA. Specifically, we do not use sensitive personal information of California residents to derive characteristics about California residents.

Notice of Financial Incentive

From time to time, we may offer financial incentives to promote our products and services. These financial incentives may include:

  • Discounts, coupons, and special offers when you sign up for our email list, participate in a marketing promotion or sweepstakes, or create an account.
  • The GNC Loyalty Program, where you may earn points for certain purchases that can be redeemed for discounts or coupons.

Participation in any financial incentive program is optional. You may withdraw from the program at any time by e-mailing customer-service@gnc-hq.com.

The value of any financial incentive we offer is reasonably related to the value of any personal information you provide to us. We estimate the value of your personal information by considering, without limitation, the expenses we incur from collecting your personal information and/or providing the financial incentive to you, the revenue generated by use of the financial incentive, and any improvements we can make to our products and services based on aggregating information obtained through the financial incentive program.

Please note, we may provide additional terms that apply to a particular financial incentive. If applicable, those terms are available at My GNC Rewards Terms and Conditions.

Other California Privacy Rights

California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Websites that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to customer.service@gnc-hq.com. 

 

Virginia, Colorado, and Connecticut Resident Privacy Policy

Definitions
  • Personal data. Information that is linked or reasonably linkable to an identified or identifiable individual.
  • Sensitive personal data. Information that includes data revealing racial or ethnic origin, the processing of genetic or biometric data for the purpose of uniquely identifying an individual or precise geolocation data.
  • Sell, sale, or sold. The exchange of personal data for monetary or other valuable consideration.
  • Targeted advertising. Displaying advertisements to a consumer where the advertisement is selected based on personal data obtained or inferred from that individual’s activities over time and across nonaffiliated Internet web sites or online applications to predict such individual’s product interests
Notice of Collection

To learn more about the categories of personal data we collect about you and how we use it, please see What Information We Collect and How We Use Your Information above. To learn more about the categories of third parties with whom we may share your personal information, please see When We Share Your Information.

Your Rights

To process any request below, we must be able to verify your identity. In order to do so, you must provide the information we request as part of the verification process, such as your contact information and an additional identifier based on your relationship with us. Please note, you can designate an authorized agent to make the below requests on your behalf. When you use an authorized agent, you must provide the authorized agent with written permission to do so, and, in certain circumstances, we may ask you to verify your own identity directly with us. We may deny a request from an authorized agent that does not submit proof that they have been authorized by you to act on your behalf.

To submit any of the requests below, you may visit https://privacy.gnc.com/consumer/index.
If you need further assistance, contact Customer Service via email at customer-service@gnc-hq.com or by contacting us at: GNC Customer Service, 75 Hopper Place, Suite 501, Pittsburgh, PA 15222 or by phone at 1-877-GNC-4700.

  • Right to Know and Access. You have a right to know whether GNC is processing your personal data. You also have a right to access such personal data subject to certain exceptions, and obtain a copy of the personal data in a portable format.
  • Right to Delete. You have a right to request that we delete your personal data, subject to certain exceptions.
  • Right to Correct. You have a right to ask that GNC correct the personal data it has about you, subject to certain exceptions.
  • Right to Opt-Out of the Sale or Targeted Advertising. You have a right to opt-out of the sale or use of your personal data for targeted advertising. You may exercise this right through the submission process above.
  • Right to Non-Discrimination. You have a right not to be discriminated against for the exercise of your rights described herein.
  • Right to Appeal. You have a right to appeal our denial of any request above. We will respond to your appeal within the timeframe required by law, and provide a written explanation in support of our response and provide additional information as required by law.
     

COLORADO BONA FIDE LOYALTY PROGRAM DISCLOSURE

This Bona Fide Loyalty Program Disclosure applies to our GNC Loyalty Program.  

Categories of personal data are collected through the GNC Loyalty Program that will be sold or processed for targeted advertising:

  • Internet or other electronic network activity (e.g., “cookies” or other tracking tags, etc.)
  • Identifiers (e.g., name, mailing address, email address, phone number, etc.)
  • Commercial Information (e.g., products or services purchased, purchase history, etc.)

Categories of third parties that will receive personal data through the GNC Loyalty Program

  • Advertising Networks
  • GNC Franchisees
Additional Information

If your personal data is deleted from our systems, we will be unable to continue to offer you membership in our GNC Loyalty Program as your Loyalty Program account information will no longer be available. GNC does not use or disclose sensitive personal data of individuals for purposes other than those identified in the applicable law.

Nevada Resident Privacy Policy

If you are a Nevada resident, you have the right to submit a request directing us not to make any sale of your personal information. GNC does not sell your personal information as defined under California law. However, to request email confirmation that we do not sell your personal information, please send an email to customer-service@gnc-hq.com or by contacting us at: GNC, Customer Service, 75 Hopper Place, Suite 501, Pittsburgh, PA 15222 with “Request for Nevada Privacy Information” in the subject line and in the body of your message. We will provide the requested information to you via an email response.

Changes to Our Privacy Notice

We may change this Privacy Notice from time to time. Any and all changes to this Privacy Notice will be reflected on this page, and where appropriate provided in person or by another electronic method. Material changes to this Privacy Notice will be posted here, and may be provided via e-mail or another method, as appropriate under applicable law. The last updated date will be stated at the top of this Privacy Notice. You should regularly check this page for any changes to this Privacy Notice.

 

Contact Information

Phone: 877-462-4700

Email: customer-service@gnc-hq.com

Postal Address: Customer Service, GNC, 75 Hopper Place, Suite 501, Pittsburgh, PA 15222