30 DAY MONEY-BACK GUARANTEE RETURN POLICY
We want you to be fully satisfied with every item that you purchase from www.gnc.com or from an Authorized GNC Retailer. If you are not satisfied with an item that you have purchased, you may return the item within 30 days from the order date for a full refund of the purchase price, minus the shipping or other charges.
The item must be returned, unused or used, in good condition, in original boxes (whenever possible), and with all paperwork and accessories to ensure full credit. Exclusions apply.
IN-STORE RETURNS
If you're not completely happy with a purchase, just return it to any GNC store in the U.S. within 30 days from delivery or pick up for a full refund. To find the closest store, use our store locator.
Returns with proof of purchase (receipt, order confirmation page, order details page, order emails, MYGNC Rewards transaction history) will be refunded in the form of payment the original purchase was made. If the items were shipped to you, please note that shipping is not refundable.
If you don't have proof of purchase, GNC Branded items - We'll exchange your item for any GNC brand product based on the lowest sale price within the last 60 days. valid photo ID required.
Non-GNC Branded items - No exchanges or refunds will be given on non-GNC brand items without proof of purchase.
If you paid with PayPal, you would need to follow the returns by mail instructions. They cannot be processed in-store as a return.
To find the closest store, use our store locator.
Returns with proof of purchase (receipt, order confirmation page, order details page, order emails, MYGNC Rewards transaction history) will be refunded in the form of payment the original purchase was made. If the items were shipped to you, please note that shipping is not refundable.
If you don't have proof of purchase, GNC Branded items - We'll exchange your item for any GNC brand product based on the lowest sale price within the last 60 days. valid photo ID required.
Non-GNC Branded items - No exchanges or refunds will be given on non-GNC brand items without proof of purchase.
If you paid with PayPal, you would need to follow the returns by mail instructions. They cannot be processed in-store as a return.
To find the closest store, use our store locator.
RETURNS BY MAIL
GNC.com orders can also be returned by mail to one of our warehouse/fulfillment centers. If possible, reuse the original packaging to send them back. A refund for the item will be issued once it has been received. Items received within 30 days following the above policy will receive a full refund to the original form of tender. Please allow up to 14 days once we’ve received your return to process.
Return to below, or the noted Return Address on your Packing Slip:
GNC
5215 Albert S White Blvd
Whitestown, IN 46075
Attn: Return Department
Please note that you are responsible for costs incurred in mailing your product and proof of purchase unless you received product that was damaged or defective.
Return to below, or the noted Return Address on your Packing Slip:
GNC
5215 Albert S White Blvd
Whitestown, IN 46075
Attn: Return Department
Please note that you are responsible for costs incurred in mailing your product and proof of purchase unless you received product that was damaged or defective.
RETURNS OF GNC PRODUCTS PURCHASED FROM AMAZON OR AN AUTHORIZED GNC RETAILER
Please call our Customer Service Department at 1-877-GNC-4700 within 30 days of purchase to submit your return request. When you call, please have information available regarding where and when you purchased your product. If your request is approved, you will then need to mail your product, a proof of purchase, and your return approval confirmation number to:
MARKETPLACE GNC
5215 Albert S White Blvd
Whitestown, IN 46075
United States


Please note that you are responsible for costs incurred in mailing your product and proof of purchase unless you received a product that was damaged or defective.
MARKETPLACE GNC
5215 Albert S White Blvd
Whitestown, IN 46075
United States


Please note that you are responsible for costs incurred in mailing your product and proof of purchase unless you received a product that was damaged or defective.
POLICY
In order to better serve our customers, a Cash Refund and Exchange Refund policy has been established. Customers can return their purchase with a valid sales receipt, GNC.com packing slip, or verification of purchase date, tender and amount paid via a loyalty customer’s Transaction History within 30 days from the date or purchase.
Cash Refunds: Cash refunds are given on product purchased with cash and brought back, used or unused, within 30 days of the purchase date with a valid sales receipt, GNC.com packing slip, or verification of purchase date, tender and amount paid via a loyalty customer’s Transaction History within 30 days from the date or purchase.
Exchanges: If the customer returns non-opened, used or opened product, an exchange will be offered based on the amount paid (as shown on the sales receipt, GNC.com packing slip, or verification of purchase date, tender and amount paid via a loyalty customer’s Transaction History).
In the absence of a sales receipt, GNC.com packing slip, or verification of purchase date, tender and amount paid via a loyalty customer’s Transaction History, an exchange will be offered on any GNC brand product based on the lowest sale price or Member Price within the last 60 days with a valid photo ID.
Exchanges will be offered on GNC brand products within 30 days from the purchase date with or without a sales receipt, GNC.com packing slip, or verification of purchase date, tender and amount paid via a loyalty customer’s Transaction History with a valid photo ID.
No exchanges or refunds will be given on non-GNC brand items unless they are accompanied with a valid sales receipt, GNC.com packing slip, or verification of purchase date, tender and amount paid via a loyalty customer’s Transaction History.
Note: The exchanged product is to be the same retail price as that of the returned product. If the exchanged item is a higher price than the returned item, the customer will then be required to pay the balance due.
Merchandise Credit (GNC Gift Card): If the customer returns an unused, unopened, used or opened GNC product without a receipt and does not wish to process an exchange for a product, a GNC Gift Card will be issued. The GNC Gift Card will be issued for the product value as outlined in the Exchange policy. A return where the original payment was a GNC Gift Card will be issued another GNC Gift Card as a Merchandise Credit.
Credit Card: Credits will be issued to the original charge account when the product is returned within 30 days from the purchase date with a valid sales receipt or GNC.com packing slip. Cash refunds will not be given. In the case of a lost, stolen, or closed credit card, the customer must provide a letter (on letterhead) from their credit card company that states the account was closed in good faith. The letter and valid sales receipt or GNC.com packing slip must be presented at the store you are returning the products.
Check Refunds: If you paid by check, with a valid sales receipt, we will offer a cash refund ten business days after your purchase.
Debit Card: Debit card refunds will be issued as a cash refund within 30 days from the date of purchase with a valid sales receipt. Debit card refunds may also be issued to the original charged account if there is not sufficient cash available.
Mis-ships: If determined that GNC/GSI mis-shipped a product, the shipping charge will be refunded if the customer requests a credit refund but not on exchanges.
PayPal: PayPal returns must be mailed back to the Distribution Center address on the packing slip for refund/exchange. They cannot be processed in-store as a return.
Klarna: Klarna will process your refund directly. Here’s how refunds work:
• Full refund: If you return your order for a full refund, Klarna will refund you for any completed payments and any remaining payments will be canceled.
• Partial refund: Your refund amount is first applied to any remaining payments. If your refund amount is more than your remaining payments, you’ll be refunded the difference. If your refund amount is less than your remaining payments, the refund amount will be split across your remaining payments.
Please contact Klarna directly for questions about your refund.
Cash Refunds: Cash refunds are given on product purchased with cash and brought back, used or unused, within 30 days of the purchase date with a valid sales receipt, GNC.com packing slip, or verification of purchase date, tender and amount paid via a loyalty customer’s Transaction History within 30 days from the date or purchase.
Exchanges: If the customer returns non-opened, used or opened product, an exchange will be offered based on the amount paid (as shown on the sales receipt, GNC.com packing slip, or verification of purchase date, tender and amount paid via a loyalty customer’s Transaction History).
In the absence of a sales receipt, GNC.com packing slip, or verification of purchase date, tender and amount paid via a loyalty customer’s Transaction History, an exchange will be offered on any GNC brand product based on the lowest sale price or Member Price within the last 60 days with a valid photo ID.
Exchanges will be offered on GNC brand products within 30 days from the purchase date with or without a sales receipt, GNC.com packing slip, or verification of purchase date, tender and amount paid via a loyalty customer’s Transaction History with a valid photo ID.
No exchanges or refunds will be given on non-GNC brand items unless they are accompanied with a valid sales receipt, GNC.com packing slip, or verification of purchase date, tender and amount paid via a loyalty customer’s Transaction History.
Note: The exchanged product is to be the same retail price as that of the returned product. If the exchanged item is a higher price than the returned item, the customer will then be required to pay the balance due.
Merchandise Credit (GNC Gift Card): If the customer returns an unused, unopened, used or opened GNC product without a receipt and does not wish to process an exchange for a product, a GNC Gift Card will be issued. The GNC Gift Card will be issued for the product value as outlined in the Exchange policy. A return where the original payment was a GNC Gift Card will be issued another GNC Gift Card as a Merchandise Credit.
Credit Card: Credits will be issued to the original charge account when the product is returned within 30 days from the purchase date with a valid sales receipt or GNC.com packing slip. Cash refunds will not be given. In the case of a lost, stolen, or closed credit card, the customer must provide a letter (on letterhead) from their credit card company that states the account was closed in good faith. The letter and valid sales receipt or GNC.com packing slip must be presented at the store you are returning the products.
Check Refunds: If you paid by check, with a valid sales receipt, we will offer a cash refund ten business days after your purchase.
Debit Card: Debit card refunds will be issued as a cash refund within 30 days from the date of purchase with a valid sales receipt. Debit card refunds may also be issued to the original charged account if there is not sufficient cash available.
Mis-ships: If determined that GNC/GSI mis-shipped a product, the shipping charge will be refunded if the customer requests a credit refund but not on exchanges.
PayPal: PayPal returns must be mailed back to the Distribution Center address on the packing slip for refund/exchange. They cannot be processed in-store as a return.
Klarna: Klarna will process your refund directly. Here’s how refunds work:
• Full refund: If you return your order for a full refund, Klarna will refund you for any completed payments and any remaining payments will be canceled.
• Partial refund: Your refund amount is first applied to any remaining payments. If your refund amount is more than your remaining payments, you’ll be refunded the difference. If your refund amount is less than your remaining payments, the refund amount will be split across your remaining payments.
Please contact Klarna directly for questions about your refund.
RETURN EXCLUSIONS
GNC Gift Cards
GNC PRO Access Membership
GNC Health
GNC products sold by unauthorized sellers as GNC is unable to control the quality of products
GNC PRO Access Membership
GNC Health
GNC products sold by unauthorized sellers as GNC is unable to control the quality of products
FREQUENTLY ASKED QUESTIONS
What if my order arrives damaged?
We apologize if your item arrived damaged or defective. Please call gnc.com customer service at 1-877-GNC-4700 for assistance. Please have your order number ready and we will make every reasonable effort to replace the item in a timely manner.
Can I return items from a Buy One Get One (BOGO) offer?
Yes, but your refund amount for each item will be proportionally reduced. When you purchase items as a Buy One Get One offer, the discount reflecting the price of the lowest-priced item is proportionally applied to each eligible item. If any item is returned, the refund will be equal to the original price of the item reduced by the proportional discounted amount.
When will my return be processed?
We process returns within 3-5 business days once your return reaches our warehouse.
When will I get my refund?
Once your return is processed at our warehouse, your funds will be credited back to your original method of payment. You can expect to see this reflected on your statement within 3-10 business days. Please note that banks may require additional time to process and post the transaction, so the credit may not show up until your credit card's next monthly billing cycle.
